A real case and industry warning from Rentamania LTD, Chloraka, Paphos.
Recently, Rentamania LTD encountered a new type of fraud targeting car rental companies in Cyprus. Fortunately, our internal procedures prevented any loss. However, after discussing the incident with colleagues on the Cyprus car rental professionals' forum, we discovered that several rental companies had already become victims of exactly the same scam.
We decided to publish this article to help both rental companies and customers recognize this fraud before it causes financial damage.
The fraudster contacts a rental company pretending to represent a large, well-known business. The conversation usually follows the same pattern:
The scam relies on one assumption: the rental company releases the vehicle before confirming that the payment has actually arrived in its bank account. Once the vehicle is handed over, the scammers disappear.
This exact scenario recently happened to us. The "customer" claimed to represent a well-known company. Everything looked convincing. We received what appeared to be a payment confirmation.
However, Rentamania LTD has one strict internal rule:
No vehicle is ever released until the payment has actually arrived in our bank account. A payment confirmation, screenshot or transfer receipt is not proof that payment has been received.
Because the funds never arrived, the vehicle was never handed over. Later, after discussing the incident with colleagues on the Cyprus rental industry forum, we learned that this was already a known fraud scheme.
According to information shared by other rental companies, one business released its vehicle after receiving a fake payment confirmation. Several days later, the vehicle was eventually located in Ayia Napa. Fortunately, it was recovered.
However, the outcome could easily have been much worse. A stolen rental vehicle may disappear completely or even be transported to Northern Cyprus and dismantled for parts.
The criminals rely on two psychological factors: trust in well-known company names, and urgency. When someone claims to represent a respected international company and needs a vehicle immediately, many businesses naturally lower their guard. That trust is exactly what the scammers exploit.
A legitimate company will understand these security procedures. Fraudsters usually will not.
This scam is aimed primarily at rental companies rather than tourists. However, honest customers may occasionally notice that a rental company insists on waiting until funds have cleared before handing over a vehicle. This is a normal security procedure designed to protect both the company and its customers.
Booking with Rentamania LTD? Our procedures protect honest customers too — clear contracts, verified payments, no surprises.
No. Only funds that have actually arrived in the company's bank account should be considered payment.
Because employees naturally trust well-known brands and may skip normal verification procedures.
No. Our policy is simple: No payment. No vehicle.
Unfortunately, yes. Based on discussions within the Cyprus rental industry, several companies have already encountered this type of fraud.
Always verify payments independently and never hand over a vehicle until the payment has been received.
Fraud techniques evolve every year. The best protection is not only GPS tracking or insurance, but also clear internal procedures and strict payment verification. At Rentamania LTD, these procedures prevented us from becoming victims of this scam. We hope that by sharing our experience, other rental companies will avoid similar losses — and that customers will better understand why responsible rental businesses sometimes insist on waiting for confirmed payment. Staying cautious protects everyone.
Author: Rentamania LTD
Location: Chloraka, Paphos, Cyprus
Last Updated: July 2026